American Express is hiring for Customer Service Analyst

www.djobbuzz.com 24 Apr 2024
Company Name
American Express
Company Website
http://americanexpress.com/
Job Role
Customer Service Analyst
Job Type
  • Fresher
  • Experienced
Job Location
  • Gurgaon
Education
  • Graduate
Branch
  • Aerospace Engineer
  • Electromechanics Engineering
  • Thermal Engineering
  • MBA
  • Industrial Engineer
  • Automobile Engineering
  • Electrical and Electronics Engineering
  • Production Engineering
  • Mechatronics
  • Chemical
  • Mining
  • Civil
  • Metallurgy
  • Electronics and Communication Engineering
  • Automation / Instrumentation
  • Electrical Engineering
  • Electronics and Telecommunication
  • IT
  • CS
  • Mechanical Engineering
Job will expire on
04 May 2024

Eligibility Criteria

  • Graduates.
  • Excellent verbal and written communication skills.
  • Ability to evaluate Merchant information.
  • High result orientation.
  • Ability to take independent decision & meet stringent deadlines.
  • Demonstrated dependability.

Job Description

  • The position is responsible for providing quality and timely completion of requests related merchant fund release. It also includes complete research and reconciliation of merchant accounts.
  • This role includes managing inbound as well as outbound calls with an 80/20 calling ratio.
  • Requires the handling of requests by partnering with internal teams as well as client managers.
  • Provide service & support to Merchants, Processors, MS TSC, Banking, SRG/KOAT, Contract Review, Submissions, ESSU, CMS, Acquisition, Network Development, Risk Management, and Welcome Acceptance.
  • Review, analyze, and process merchant requests from the simple to the complex.
  • Review, understand, and apply information from business and legal documents, i.e., Articles of Inc., Business license, Guarantee Agreements, IRS documents, AMEX Terms and Conditions, Policies and procedures and PAD Agreements in order to fulfill critical maintenance requests.
  • Ensure timely execution of cases and following strict deadlines for enhanced merchant experience.

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