Natwest is hiring for Operations Analyst

Natwest is hiring for Operations Analyst

www.dJobbuzz.com 25/04/2024

Company Name	Natwest
Company Website	http://natwest.com/
Job Role	Operations Analyst
Job Type	Experienced Fresher
Job Location	Chennai
Education	Graduate
Job will expire on	05 May 2024

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Job Description :

Identifying barriers to performance and coordinating improvements to enhance our efficiency
Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
Keeping accurate records of day to day operations, logging incidents and identifying trends
Reviewing manual or ineffective processes which could be automated or enhanced
Maintaining a focus on improving our customer service and experiences

Eligibility :

Experience of analysing and using performance data
The ability to convey information in a simple and understandable way
An understanding of contact centre operations and performance metrics
Microsoft Office skills, including PowerPoint, Excel and Word

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