Natwest is hiring for Operations Analyst

www.djobbuzz.com 25 Apr 2024
Company Name
Natwest
Company Website
http://natwest.com/
Job Role
Operations Analyst
Job Type
  • Experienced
  • Fresher
Job Location
  • Chennai
Education
  • Graduate
Job will expire on
05 May 2024

Eligibility Criteria

  • Experience of analysing and using performance data
  • The ability to convey information in a simple and understandable way
  • An understanding of contact centre operations and performance metrics
  • Microsoft Office skills, including PowerPoint, Excel and Word

Job Description

  • Identifying barriers to performance and coordinating improvements to enhance our efficiency
  • Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
  • Keeping accurate records of day to day operations, logging incidents and identifying trends
  • Reviewing manual or ineffective processes which could be automated or enhanced
  • Maintaining a focus on improving our customer service and experiences

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