Jio is hiring for Customer Care Executive

www.djobbuzz.com 01 May 2024
Company Name
Jio
Company Website
https://www.jio.com/
Experience
0-1 years
Job Role
Customer Care Executive
Job Type
  • Experienced
  • Fresher
  • Non Technical
Job Location
  • Remote
Education
  • Graduate
Branch
  • Aerospace Engineer
  • Electromechanics Engineering
  • Thermal Engineering
  • MBA
  • Industrial Engineer
  • Automobile Engineering
  • Electrical and Electronics Engineering
  • Production Engineering
  • Mechatronics
  • Chemical
  • Mining
  • Civil
  • Metallurgy
  • Electronics and Communication Engineering
  • Automation / Instrumentation
  • Electrical Engineering
  • Electronics and Telecommunication
  • IT
  • CS
  • Mechanical Engineering
Job will expire on
11 May 2024

Eligibility Criteria

  • Good English Comprehension skills
  • Hindi/English
  • Basic computer knowledge.
  • Person with Disability/PWD/Differently Abled/Specially Abled/Locomotor/Handicapped/Orthopedic Disability/Dwarfism/ Physically Challenged/Physically Impaired only
  • Work From Home

Job Description

  • Manage all customer interactions as rostered within parameters
  • Demonstrate ownership on calls when contacted by a customer
  • Respond to all customers in an appropriate tone and language
  • Offer a solution-based approach for all customer interactions
  • Educate the customer at every given possible opportunity
  • Ensure updation of product, system, process and policy knowledge
  • Adhere to rostered timing, scheduled shifts and activities
  • Capture customer details and data relevant to the call or service
  • Resolve customer queries within agreed timelines
  • Manage outbound campaigns as per business requirement

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