Verint is hiring for Software Engineer - Fresher

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0 - 2 years experience in a customer service role
Familiarity with Contact Center operations and/or technology software and tools
Strong written and verbal communication skills
Customer service focused
Basic knowledge of Microsoft OS and networking protocols
Highly motivated and hands-on with the demonstrated ability to learn, understand, and retain technical concepts
Ability to work a flexible schedule in the interest of customer satisfaction; may be required to participate in on-call rotations consistent with Support’s on-call practice
Successful completion of the background check process, including but not limited to employment, education, criminal convictions, OFAC, SS Verification and credit, where available and in accordance with federal and local regulations

Respond to customer calls to report or follow up on, or escalate issues. Demonstrate an urgent interest to satisfy their concerns and ensure proper ownership of issues and escalations.
Track customer calls and communicate with escalated tiers to ensure continued progress on issues.
Follow up on a class of closed tickets to validate customer satisfaction and identify any residual issues that may have arisen.
Execute customer edits in the CRM, activate and modify customer permissions to external tools, and ensure the customer’s support entitlement status.
Deliver customer base notifications, marketing information, or product information as required.
Other duties and responsibilities as assigned.