Syndigo is hiring for Software Engineer

www.djobbuzz.com 22 May 2024

Job Type

Job Location

Education

Branch

Bachelor’s degree or equivalent in Computer Science or Engineering (or an equivalent major).
5 + years of relevant experience with progressively responsible experience in Application Software Support.
You have supported global customer over Email, Remote troubleshooting & Phone. Willing to work on 24x7 environment with shift roster.
Excellent written and oral communication skills.
Ticketing Tool: Team Foundation Server (TFS), RMTrack or Jira
Experience in previous consulting or customer-facing roles is required.
Programing skills – C#.net & SQL
Any other MDM product knowledge would be an asset.

Provide Technical Support on Application and Configuration for Syndigo SaaS product with global customer footprint on 24x7 operational environment.
Provide timely response and resolution for customers with SLA management & tracking.
Own, resolve, and restore technical and operational issues with Root Cause Analysis (RCA) of incidents.
Debugging, troubleshooting, and testing the software and Application issues. Should be able to reproduce and resolve in lower environments before applying changes in production environments.
Owns and drives end to end technical resolution of critical incidents which might need involvement from multiple parties and ensures the right collaboration and communication. Should conduct periodic customer cadence call to review the tickets history and improvement process for customer environment.