Dassault Systèmes is Hiring for Mechanical engineer - FRESHER

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B.E., B.Tech (Mechanical/Production) from premier institutions with good academic track records 60% throughout in all academics with NO GAPS
0-3 years of Industry Experience with any CAD and/or PLM software
Candidate should have undergone any CAD/PLM training or Certification of CAD/PLM software
Exposure to PLM operations and concepts is an added advantage
Good English communication skills, both written and ver, are required
Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities
Ability to work in a fast-paced dynamic environment

Assist Customers/Partners in troubleshooting and resolving issues involving the Dassault Systemes suite of PLM Products
Respond immediately in case of Customer Crisis situations
Work closely with customers and partners as the situation demands to resolve issues and ensure smooth deployment/production run
Participate in customer calls on demand, demonstrating technical expertise and delivering enhanced value & satisfaction
Create Knowledge capitalization content on key technical topics
Be self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support
Able to troubleshoot and debug the issues by analyzing traces/logs and other third party tools
Ensure Knowledge capitalization content creation at regular basis and spread awareness about it at every possible need and opportunity