NTT Data is hiring for Software Engineer

The job you are looking for is no longer available..
Company Name
NTT Data
Company Website
http://nttdata.com/
Job Role
IT Technical Support Engineer
Job Type
  • Experienced
  • Fresher
Job Location
  • Mumbai
Education
  • BE/BTech
Branch
  • IT
  • CS
Job will expire on
22 Jul 2024

Eligibility Criteria

  • Bachelor’s degree or relevant qualification in IT/Computing, or equivalent
  • Relevant IT certifications, e.g. ITIL, Microsoft 365, etc

Job Description

  • Focus on ensuring all lines of support for more complex incidents, requests, events, and/or problems through the effective coaching and training of IT Technical Support Engineers.
  • Undertake regular reviews to ensure that the assigned infrastructure is configured, installed, tested, and operational. Ensure that the software is installed and configured in line with business requirements.
  • Proactively identify problems, events, incidents, and errors prior to or when they occur.
  • Foster good relationships with all stakeholders including vendors, carriers, and colleagues.
  • Resolve calls and identify the root cause of incidents, events, and problems to ensure proactive future management.
  • Ensure the efficient and comprehensive resolution of incidents, problems, events, and requests.
  • Report and escalate complex issues to 3rd party vendors.

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