Zuora is hiring for Software Engineer

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Job Type

Job Location

Education

Branch

Associate or higher degree in Computer Science, Computer Engineering, or a related major. A bachelor’s degree is a plus.
1-4 years of experience managing and troubleshooting software solutions, ideally in Billing, CRM, or ERP domains
Need to have basic knowledge of Oracle SQL and PLSQL
Quick learner
Technical aptitude and ability to troubleshoot problems
Customer service skills
Communication skills
Strong tolerance for ambiguity; able to focus and execute in a changing environment
Self-starter who truly enjoys working in a fast-paced high volume transaction environment
Certification in technical engineering

Monitoring and managing Zuora workflows and processes on behalf of customers where appropriate
Respond promptly to incidents, service requests, and alerts, and troubleshoot issues to resolution within agreed-upon SLOs.
Troubleshooting problems that arise
Communicating details around disruptions or potential problems as documented in-process materials and run books
Ensuring that any service disruptions are addressed in a timely manner according to run book instructions
Providing reports to customers on activity, failure rates, work volume, etc.
Provide input and assistance on processes and process documentation
This is not intended to be an exhaustive list of duties or responsibilities; at times other duties may be assigned as needed.