Canonical Recruitment Drive 2025 | Canonical Hiring Software Engineer

www.djobbuzz.com 30 Apr 2025

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Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.
Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT.
Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors.
The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles.
Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

We are hiring an Associate Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products.
This role is an opportunity for a hands-on engineer with eagerness to learn, a passion for Linux and open source technologies to work with some of the best people in the industry at Canonical.

Exceptional academic track record from both high school and university
Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation
Track record of going above-and-beyond expectations to achieve outstanding results
Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
Knowledge or basic hands-on experience on 2 or more of:
Linux server administration
Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go)
Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
Virtualization / Cloud computing concepts (provisioning, monitoring, orchestration, etc.)

Working from your remote home office to provide technical support for employees.
Being available to take ownership of new cases via telephone, email and web
Acting as an internal customer advocate keeping them updated in a timely manner
Ensuring that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
Contributing new knowledge base articles and maintaining existing articles, ensuring shared knowledge and lessons learned are available to customers.
Drafting and distributing technical notices for internal and external communication.
Prioritising your work in order to accomplish the most important and urgent tasks first
Keeping on learning as our products and services grow and evolve
Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix
Maintaining regular communication and information exchange with the rest of the team, locally and remotely
Identifying and suggesting any opportunities to provide a better service
Participating in a regular weekend working rotation