UbiSoft is hiring for freshers as IT Support

www.djobbuzz.com 14 Oct 2022
Company Name
UbiSoft
Company Website
https://www.ubisoft.com/en-us/
Experience
0-1 years
Job Role
IT Support (6 months Internship)
Job Type
  • Fresher
  • Experienced
Job Location
  • Pune
Skills
  • Good Communication Skill
Education
  • BE/BTech
Branch
  • IT
  • CS

Eligibility Criteria

  • The ideal candidate will be friendly, resourceful, reliable, independent and interested in helping people become more productive with their technology.
  • Bachelor's degree in computer science or a computer-related field
  • Good at English speaking and writing skill.
  • 0 to 1 years of desktop supporting experience in a 100+ users environment
  • Knowledge of Cisco switches and routers, and in the configuration of IOS
  • Knowledge of O365 and related products
  • Knowledge of WAN acceleration technologies
  • Knowledge of Wireless technologies
  • Familiar with Microsoft based products
  • Strong Knowledge of Operating System Windows 10, Macintosh and Linux will be advantage.
  • Broad functional knowledge of desktop computer hardware and networking principle and system administration
  • Basic knowledge of Desktop management
  • Excellent interpersonal communication skills. Ability to maintain cooperative working relationships with those contacted in the course of work activities, being good team player.
  • Strong Learning capability and commit to self-development
  • Core competency & Associated behaviors for the job
  • Always think and act with the customer in mind - Understand customer

Job Description

  • Provide technical support on Desktop facilities
  • Setup and support a variety of computer hardware, software, networks and associated peripherals, including hardware and software installation, maintenance, troubleshooting and upgrade.
  • Determine source and nature of computer malfunction using diagnostic and application software. Adjust, repair and resolve hardware and software problems, referring more complex networking problems to network administrators or supervisor.
  • Respond to requests for computer assistance from staffs experiencing problems with hardware, software, networking; respond to inquiries concerning systems operation and other computer related technologies; respond to priority incidents as needed
  • Answer user's query and service requests in the ticketing system
  • Document and assess problems, resolving them independently or routing them as needed
  • In coordination with network administrators, assist with network software deployment and problem troubleshooting
  • Provide follow up and progress updates to the users.
  • Provide introductory training and support on new hardware and software to staffs
  • Utilize a good working knowledge of the operating systems and of on-line applications to provide users with uninterrupted support whenever possible
  • Adhere to schedule for on-site desktop support
  • Occasionally provide work guidance or orientation for non-routine procedures/policies
  • Test and evaluate new client-side hardware/software
  • Participate in establishment of the benchmark manufacturing workstations
  • Recommend and perform upgrades on hardware and software systems to ensure longevity
  • Perform additional functions incidental to computer support activities
  • Keep an eye on new computer technology.
  • Assess functional need to determine specifications for purchases
  • Follow standards & procedures defined by the global IT group
  • Assist in IT asset management
  • Participates in Desktop projects/tasks
  • Assist senior teammates in completion of projects.
  • Completes desktop related projects/tasks as assigned

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