Johnson Controls is Hiring for Engineer and Customer Success - Mechanical

1. Onboard various types of chillers models accurately (as per site information) on digital platforms & ensure all key performance indicators are met.
2. Ensure Fault Detection and Diagnostic (FDD) are working as per expectations and coordinate with the engineering team if required.
3. Define and implement strategies for faster automation of the onboarding process & identify improvement opportunities in the current process through innovative thinking.
4. Review of internal customer queries such as dashboard-related and onboard-related queries & Improve internal customer satisfaction by resolving the queries in the quickest and most effective manner.
5. Align with engineering teams to understand the product roadmap and feature valuation
6. Be a partner and extension of the branch service team and the product team to ensure the customer’s needs are being met.
7. Develop and facilitate training programs to internal customers
8. Maintain and update tracking systems with correct and accurate information and inform to all respective stakeholders accurately.
9. Learn from industry best practices
10. Other related duties as assigned

What we look for Required

• Bachelor’s degree in engineering in mechanical or electrical or instrumentation or any other appropriate
• 2 to 3 years experience in the HVAC industry with hands-on field experience, preferably those who worked on chillers.
• Must be a quick learner & should have a keen eye for problem-solving
• Must have a demonstrated customer service orientation with excellent written and oral communication skills
• Must be proficient with Microsoft Excel, Word, Project, and Teams
• Ability to work effectively in a team environment with multiple and changing tasks and priorities