Mphasis Walk-In for Fresher/Experienced for International Technical Support Voice process

• Interview Drive Date: 9th, 11th, 12th, 13th, 16th & 17th March 2020
• Timings: between 11:00 am to 4:00 pm

• Experience- 0 to 2 years of Technical Support Voice Experience.
• Must have good communication written & verbal skills.
• Shifts- 24*7
• 2 Rotational weekly offs.
• 9 Hours Login (With 1 Hour Break)
• Ability and willingness to learn
• Should be willing to take up challenges and go extra mile to perform work responsibilities.
• Must have great interpersonal skills and ability to perform under pressure.
• Courteous with strong customer service orientation.
• Other Benefits:
• Pick up and Drop
• Global Standards work environment
• Proper Desk job
• Performance linked incentives
• Job Responsibilities:
• Respond to customer queries via inbound calls within defined SLAs
• Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
• Update users about request status and close request when users are satisfied with solutions
• Level 1, Level 2 & Level 3troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
• Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups.
• HURRY!!!! To schedule your interview WALK IN to below address

Interview Venue:

Mphasis Limited, EON free zone,

Cluster C, Ground Floor, Wing 2,

Kharadi, Pune - 411 014