Genpact is hiring for freshers as Process associate

•  B.Com

•  Freshers are eligible

•  Excellent English interpersonal skills

•  Prior cash application experience!

•  MS Excel knowledge

•   Premium application, reinstatement, renewal of payment received from policy holders

•   Backdate and cancellation of polices in case of payment made by policy holder get bounce

•   Respond to email /phone queries related to disputed cases

•   Research and analyze the disputes/deductions in ERP

•   Follow-up with various departments to get supporting documents/ info for dispute/deductions /resolution

•   See opportunities and recommend solutions for process and automation improvements

•   Daily reporting of individual portfolios to track and monitor the past dues and pending items

•   Implement strategy to reduce turnaround time on Research and resolving issues in a manner to expedite all cases in order to avoid any adverse customer impact

•   Work as a teammate to process any adhoc request in a timely manner.

•   Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally.

•   Call out problems to senior staff members and or management as appropriate.